The Dealer Chat Market Share methodology is fact-based, unbiased, and transparent. We do not accept advertising from automotive chat vendors.
The data we provide on this website is derived from a software program we’ve built, called a “crawler”, that periodically visits the dealer websites in our database to determine whether or not a given dealer website has chat on it, and if so, which vendor’s chat software is being used.
Our database currently includes approximately 30,000 dealer websites and is constantly growing. If you are a dealer and you want to ensure your website URL(s) are in our database, you may submit it/them to us via our Suggest a Site form.
The crawler uses “vendor signatures” which are character strings, unique to each dealer chat vendor, that it searches for. Automotive chat vendors may view and maintain their vendor profile, including their vendor signature(s), from our dealer chat vendor profiles page.