Car Dealers continued adding chat to the dealership websites according to our May data that shows 16.8% of the 20,000+ car dealer websites crawled have live chat software, up from 15.4% in January.
In terms of dealer chat vendor market share, Contact At Once! expanded their lead in May. The vendors chasing Contact At Once! remained, in order, Outsell, Activengage, Dealer.com, and CarChat24 as depicted in the pie graph below.
Many thanks to the dealers and chat vendors who have submitted dealer website URL’s to our crawler in order to enhance the quality of our results.
Dealers – please submit your website URL(s) to ensure your website is counted next month.
Chat vendors – please verify your profile, then submit the URLs of your customer’s websites to ensure they are counted next month.