More of the same in May!
Outsell continued losing market share, while Contact At Once! and Activengage gained.
Of note, dealer chat adoption topped 21% for the first time. Look for the quarterly adoption data and analysis in next month’s post.
More of the same in May!
Outsell continued losing market share, while Contact At Once! and Activengage gained.
Of note, dealer chat adoption topped 21% for the first time. Look for the quarterly adoption data and analysis in next month’s post.
We help automotive professionals make informed decisions by providing factual data about the use of website chat to connect online shoppers with car dealers.
Using an unbiased and transparent methodology, we measure how many dealers are using chat, as well as dealer chat vendor market share. We’ve also researched 3rd party and OEM websites to document which are leveraging chat technology to increase website conversion.