Facts Only
February data shows a dramatic acceleration in dealer adoption, from 23.9% to 24.8% in just one month. This jump is likely the result of two things… The first – Chrysler’s decision to put co-op funds behind chat, as described in last month’s post. The second – expansion of our dealer website URL database, thanks to [...]
Another year has come and gone so it is time to reflect a bit. For the year, the top four market share leaders didn’t change, though some swapped positions. Contact At Once finished atop the stack, just as they started the year, with a commanding lead in market share. Activengage finished second, having swapped [...]
More of the same in May! Outsell continued losing market share, while Contact At Once! and Activengage gained. Of note, dealer chat adoption topped 21% for the first time. Look for the quarterly adoption data and analysis in next month’s post.
April dealer chat market share data revealed several items of note… First was a continuing trend among the top three vendors – Contact At Once! (#1) and Activengage (#3) gaining market share, with Outsell (#2) losing share. In April, Contact At Once! market share was up the most…a healthy half of a percent. The other [...]
February results are in and we’re including more vendors in our rankings this month. The vendors gaining automotive dealer chat market share included Contact At Once!, whose overall lead continues to widen, and Outsell, who bounced back slightly after losing share for ten straight months. Market share losers in February included Activengage and Dealer.com. Our [...]
The January measurements of automotive dealer chat market share are now available. Both Contact At Once! and ActivEngage saw slight increases in market share, while Outsell and Dealer.com saw slight decreases, but none of those changes were enough to affect the relative rankings.
Car Dealers continued adding chat to the dealership websites according to our May data that shows 16.8% of the 20,000+ car dealer websites crawled have live chat software, up from 15.4% in January. In terms of dealer chat vendor market share, Contact At Once! expanded their lead in May. The vendors chasing Contact At Once! [...]