Facts Only
April dealer chat market share data revealed several items of note… First was a continuing trend among the top three vendors – Contact At Once! (#1) and Activengage (#3) gaining market share, with Outsell (#2) losing share. In April, Contact At Once! market share was up the most…a healthy half of a percent. The other [...]
We’re back! We experienced some technical difficulties with our crawler that kept us from posting results for September and October, but the November results are posted here. Since our last post, there have been some important developments around dealer chat. The first is an increase in dealer adoption of chat software. The percentage [...]