Facts Only
Notable this month is the ascent by BoldChat to #5 in market share, surpassing Dealer eProcess and CarChat24. BoldChat was acquired earlier this year by LogMeIn. The company has traditionally been a very small player in terms of market share but is apparently making a push into automotive live chat using their now-larger sales force. Outsell, [...]
More of the same in May! Outsell continued losing market share, while Contact At Once! and Activengage gained. Of note, dealer chat adoption topped 21% for the first time. Look for the quarterly adoption data and analysis in next month’s post.
April dealer chat market share data revealed several items of note… First was a continuing trend among the top three vendors – Contact At Once! (#1) and Activengage (#3) gaining market share, with Outsell (#2) losing share. In April, Contact At Once! market share was up the most…a healthy half of a percent. The other [...]
February results are in and we’re including more vendors in our rankings this month. The vendors gaining automotive dealer chat market share included Contact At Once!, whose overall lead continues to widen, and Outsell, who bounced back slightly after losing share for ten straight months. Market share losers in February included Activengage and Dealer.com. Our [...]
Car Dealers continued adding chat to the dealership websites according to our May data that shows 16.8% of the 20,000+ car dealer websites crawled have live chat software, up from 15.4% in January. In terms of dealer chat vendor market share, Contact At Once! expanded their lead in May. The vendors chasing Contact At Once! [...]